Exchange & Return

Returning an Order

It is possible that you may want to return an order, for example, if the product does not meet your expectations or for another reason. You have the right to cancel your order within 14 days of receiving it without providing a reason.

If you cancel your order, you have an additional 14 days to return the product. You will receive a full refund of the order amount, including shipping costs. The costs for returning the product to our online store are at your own expense and amount to approximately €7.25 per package. For the exact rates, please consult the website of your carrier. If you exercise your right of withdrawal, you must return the product to us with all supplied accessories and, if reasonably possible, in its original condition and packaging. To exercise this right, you can contact us via After we have received the product in good condition, we will refund the amount within 14 working days to your account.


If the product is damaged or if the packaging is more damaged than necessary to try the product, we unfortunately cannot accept the return. Please handle the product with care and ensure that it is properly packaged for the return shipment.

Would you like to exchange your product? No problem. You can contact us at You will be responsible for the costs of returning the product.

Click here to download the return form.

Incorrect Delivery Address

If you have accidentally provided an incorrect delivery address, please contact us as soon as possible. We will try to modify the order for you if possible.